SOLUTION:

On the gSyncit Nozbe sync mapping select the Other tab as shown above and enable the option to sync Outlook user-defined fields with Nozbe task fields. You can use the default mapping or control which Outlook user-defined fields are synced with specific Nozbe task fields. 

To use/display the extended Toodledo properties from within the Outlook task list select the Outlook task list you are syncing with. Then right-click the task list columns, open the field chooser, select "User-Defined fields in folder" ...



... on the field chooser click "New..." and add the following custom fields to this list: @Context, @Next, @NextSort, @Project, @ProjectSort and @Tag. All fields are of type "Text" except the "@Next" field which is is YesNo/Boolean. 
 

... Once that is completed _drag_ each of these newly created fields into the Outlook task list view COLUMN area to place each field into the task list view.


IMPORTANT: To make sure these values are populated from Nozbe on the initial sync change the primary source on the gSyncit Nozbe mapping use Nozbe so that the Nozbe values will be imported into Outlook first. Otherwise, after the initial sync these user-defined fields may not be populated.

SOLUTION:

On the gSyncit Toodledo sync mapping select the Other tab as shown above and enable the option to sync Outlook user-defined fields with Toodledo task fields. You can use the default mapping or control which Outlook user-defined fields are synced with specific Toodledo task fields. 

To use/display the extended Toodledo properties from within the Outlook task list select the Outlook task list you are syncing with. Then right-click the task list columns, open the field chooser, select "User-Defined fields in folder" ...



... on the field chooser click "New..." and add the following custom fields to this list: @Context, @Location, @Star, @Meta, @Folder, @Goal, @Priority, @Status, @Length, @Tag, @GroupID and @TaskID. All fields are of type "Text" except the "@Length" field which is a "Number" type and @Star with is YesNo/Boolean. @GroupID allows sorting tasks and related subtasks together.
 

... Once that is completed _drag_ each of these newly created fields into the Outlook task list view COLUMN area to place each field into the task list view.


IMPORTANT: To make sure these values are populated from Toodledo on the initial sync change the primary source on the gSyncit Toodledo mapping use Toodledo so that the Toodledo values will be imported into Outlook first. Otherwise, after the initial sync these user-defined fields may not be populated.

SOLUTION:

If you receive a "Attempted to perform an unauthorized operation" while registering then follow these steps to correct this issue caused by gSyncit being blocked from updating you Windows registry.

1. Close Outlook

2. Locate the Outlook program icon and right-click it

3. Select "Run as Administrator"

4. Register gSyncit
 

SOLUTION:

If you receive a "Not Found" error while syncing notes and using a version of gSyncit older than v2.5.21 then please update to the latest update of gSyncit to correct this issue. 

After upgrading edit your gSyncit notes mapping(s) and reselect your Google collection used for storing notes. Then re-sync your notes.

SOLUTION:

In some instances after installing gSyncit users may notice that Outlook terminates when loading or reports that Outlook is indicating that gSyncit did not exit properly and Outlook wants to disable it.

To help determine the root cause of this issue it is recommended to check the Windows event logs accessible from the Windows control panel and look for any errors related to Outlook. There is a good chance that if gSyncit caused Outlook to fail that their will be an error that contains details similar to the following error ...

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: OUTLOOK.EXE
  Application Version: 11.0.8326.0
  Application Timestamp: 4c1c2372
  Fault Module Name: mscorlib.dll

This error indicates that the Microsoft .Net Framework which is used the run/execute gSyncit encountered a failure causing the OUTLOOK.EXE process to crash.

To resolve this issue the Microsoft .Net Framework v3.5 installation needs to be repaired or reinstalled. There are several ways to go about doing this...

SOLUTION #1:

WINXP:

Go to the "add/remove programs" applet found on the windows control panel. From here the Microsoft .Net Framework can be removed/uninstalled. Once uninstalled go to the following link to download and reinstall the Microsoft .Net Framework v3.5 SP1.

http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en. 

WINDOWS 7:

Go to the "programs and features" applet found on the windows control panel. The .Net Framework can be removed by turning this "feature" off and then turning it back on. You will need to restart Windows after this.

SOLUTION #2:

The next approach is to use the .Net cleanup utility to fully remove the Microsoft .Net Framework from your system and reinstall it. To do this take the following steps ...

1. Download the Microsoft .Net Cleanup Tool from the following link ...

http://www.fieldstonsoftware.com/support/dotnetfx_cleanup_tool.zip

2. Unzip this file to a temporary folder on your desktop

3. Close all open applications on your system that you can

4. Run the cleanup_tool.exe

5. Remove all framework installations for v1.0, v1.1, 2.0, and 3.5

6. Reboot after this completes.

7. Reinstall the Microsoft .Net Framework v3.5 SP 1 ...

http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en

So far this solution has worked the best to correct this issue.

SOLUTION:

This error indicates that the gSyncit settings file cannot be read and might be corrupt. Delete the gSyncit settings file referenced in the error message. gSyncit does maintain a backup which gSyncit will attempt to use. Otherwise, you will need to reconfigure gSyncit when Outlook is restarted.

For example, the error that commonly appears is ...

"Internal error. Failed to load settings [C:\Documents and Settings\(user)\Application Data\gSyncit\settings.xml]. Invalid character in a Base-64 string."

To resolve this open the windows file explorer and navigate to the folder noted in the error message (e.g "C:\Documents and Settings\(user)\Application Data\gSyncit\"). Then delete the file "settings.xml" and restart Outlook.

You will need to reconfigure gSyncit after doing this.
 

BACKING UP OUTLOOK/GOOGLE DATA:

You can backup your Outlook data by simply making a backup copy of your Outlook .pst file. If you do not know the path to your .pst file you can retrieve is by using the "Mail" applet on the Windows control panel and click "Data Files". If you should need to restore your data you can either replace the .pst file with the backup copy or open the .pst file from within Outlook and copy the data into your Personal Folders. 

Another more simplified option is to create a copy of an Outlook folder you plan to sync and configure the sync process to use the COPY of your Outlook data rather than your master/original data. In this case you are working from a staging or temp copy of your data to test the sync process.

To backup your Google data use the Google options available for Gmail and Google to export your data. Google does not provide a way to export tasks so you will not be able to backup this information.

SOLUTION:

SUGGESTION #1 - CHECK OUTLOOK ADD-IN DISABLED ITEMS

Check if gSyncit has been disabled by Outlook. To do this...

Outlook 2003 - In Outlook click Help / About / Disabled Items / enable gSyncit

Outlook 2007 - In Outlook click Help / Disabled items / enable gSyncit

Outlook 2010 - In Outlook click File / Options / Addins / Select "Disabled Items" from the "Manage" list and click "GO" / enable gSyncit.

Here are screen shots from Outlook 2007 describing this process. This will be slightly different in Outlook 2003 and Outlook 2010.

 

SUGGESTION #2 - CHECKING MACRO SECURITY

In Outlook open the Macro Security settings and check that it is set to at least "Warnings for signed macros; all unsigned macros are disabled". It should not be set to "No warnings and disable all macros" as this will prevent gSyncit from loading into Outlook. After making this change go to the Outlook add-ins list and re-enable the "gSyncit for Outlook" addin.



SUGGESTION #3

Try logging out and back into Windows and then start Outlook.

SUGGESTION #4

There might be a conflict with another add-in. You may need to try turning off other add-ins to determine which one is conflicting with gSyncit.

SUGGESTION #5

1) Uninstall gSyncit (Click Start/Programs/gSyncit/Uninstall)
2) Remove the folder c:\program files\gsyncit
3) Reinstall gSyncit from the gSyncit Download Page

 

SOLUTION:

This error is typically associated with additional error information that includes the following ... "This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY))."
 

The critical part of this error message is the error code TYPE_E_CANTLOADLIBRARY which is returned by the windows operating system. This error is then returned by gSyncit indicating that an Outlook registry entry is missing/empty or pointing to an invalid file location.

Additionally, another error code associated with this type of error is TYPE_E_LIBNOTREGISTERED. This can occur when certain Outlook components are not registered properly and a particular Outlook component could not be correctly located in the Windows registry. 

SOLUTION #1 (TYPE_E_LIBNOTREGISTERED)

1. Access the registry via Start, Run, Cmd, RegEdt32, enter.
2. In the 'Registry Editor' window, click on the '+' sign next to 'HKEY_CLASSES_ROOT'.
3. Navigate to HKEY_CLASSES_ROOT\Interface\{00063001-0000-0000-C000-000000000046}
4. Expand (Click on the '+' sign).
5. Expand Typelib.
6. You should find a 'version' entry with the number '9.3'. If not, change the version to 9.3
7. You should find a 'default' entry with the value '{00062FFF-0000-0000-C000-000000000046}'
8. Close 'Registry Editor' window.
9. Open Outlook 

SOLUTION #2 (TYPE_E_LIBNOTREGISTERED)

This solution is for using Visio 2010 with Outlook 2007 or older.

1. Access the registry via Start, Run, Cmd, RegEdt32, enter.
2. In the 'Registry Editor' window, click on the '+' sign next to 'HKEY_CLASSES_ROOT'.
3. Search for the 'TypeLib' entry under 'HKEY_CLASSES_ROOT' registry key. Note: Keep pressing the ‘T’ key on your keyboard until you find out the entry 'TypeLib'.
4. Expand (Click on the '+' sign) the 'TypeLib' entry.
5. Under 'TypeLib' search for the entry '{00062FFF-0000-0000- C000-000000000046}' and expand it by clicking on the '+' sign.
6. You should find an entry with the number '9.4'.
7. Right click on the entry '9.4' and choose 'Rename'.
8. Rename the entry from ‘9.4’ to "DoNotUseThis9.4".
9. Close 'Registry Editor' window.
10. Open Outlook 

SOLUTION #3 (TYPE_E_CANTLOADLIBRARY)

Access the registry via Start, Run, Cmd, RegEdt32, enter.

Once the registry editor loads up, do a search (ctrl F3) on "00063001-0000-0000-C000-000000000046". The registry should find a key located under the HKEY_CLASSES_ROOT -> CLSID subkey.

Expand this key and you should see 3 nodes: ProxyStubCLSID,ProxyStubCLSID32 and the important one - TypeLib. Essentially what is happening is that when you make the COM call to a specific Office assembly. The assembly opens up the registry and finds this key which gives it the CLSID of the TypeLib it must call in order to initiate a call to the COM.

Under the TypeLib key copy the (Default) Entry (It should be another long CSLID key). Now the easiest way to find this new key entry relating to the CLSID, is to go back up to the root key, HKEY_CLASSES_ROOT and look for the TypeLib subkey. Do this simply by pushing "T" on the keyboard until you get to the key "TypeLib".

Once you find this key, highlight the key and do a search (Ctrl F3) from this key for the TypeLib CLSID that you copied earlier. Once you find it, expand it and see if there are multiple versions of the typelib i.e. 8.3, 8.4, 8.5. You want to eliminate the the later versions that are pointing to non-existant TypeLib's.

To do this, expand the Version key (ie. 8.3), then expand the "0" key, then the win32 key and check the value of the default entry. This value should be a file path. This path likely points to a location that does not exist. Simply delete this key, and now when the COM interface attempts to locate the latest TypeLib it will find one that does indeed exist, and will hopefully run error free. 

SOLUTION #4 (TYPE_E_CANTLOADLIBRARY)

1. Access the registry via Start, Run, Cmd, RegEdt32, enter.
2. Locate the key HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046} and expand it.
3. Rename the the "9.4" key to "NoNotUse9.4" 

SOLUTION #5

Try having Outlook automatically diagnose and repair this issue.

Outlook 2003
1. From Outlook click Help -> Detect & Repair ...

Outlook 2007

2. From Outlook click Help -> Office Diagnostics ...  

SOLUTION #6

In some instances, rather than reinstalling Microsoft Office, users have reported some success installing the Microsoft Primary Interop Assemblies which can downloaded from the link below.

http://www.microsoft.com/downloads/details.aspx?FamilyID=59daebaa-bed4-4282-a28c-b864d8bfa513&displaylang=en

SOLUTION #7

Reinstall Microsoft Office.

SOLUTION:

This error indicates that your Google username/password is invalid. Open each of your gSyncit sync mappings and update your Google account username/password information with the correct information. Please use the "Verify" button to confirm that your account information is correct.

SOLUTION:

Use the Microsoft Installation Cleanup Utility to remove the installation. This download is available here: Microsoft Installer Cleanup Utility
 

1) Download and unzip the utility to a temporary folder

2) Run Microsoft Installation Cleanup "msicuu.exe"

3) Select and remove gSyncit (make sure Outlook and gSyncit are not running)

4) Delete the C:\Program Files\gSyncit or C:\Program Files (x86)\gSyncit directory

5) Reinstall gSyncit

SOLUTION:

This error indicates that Google requires you to re-authenticate your Google account.

To correct this log into www.google.com/calendar and follow the instructions after logging in. Once you have access logged into your Google account gSyncit should now be able to access your calendar.

SOLUTION:

This error if you exceed the number allowable updates/requests to Google services per day. This "quota" is consists of 10,000 Google API calls per day per account. When you encounter this error you need to wait 24 hours for Google to allow updates and you may also want to reduce the amount of data and/or sync frequency of your calendar sync.

Users have reported that if they delete and recreate a Google calendar this "limitation" can be corrected immediately rather than waiting for the quota to be removed from a calendar but this is not always possible.

SOLUTION:

NOTE: This information applies to syncing tasks with a Google calendar.

When syncing tasks it is possible to update Outlook task properties using the task properties populated in message body of a Google calendar event by gSyncit. To enable syncing Task properties to Google events set the option "Sync Outlook task properties in the Google event description" as shown below.

Outlook task properties stored in Google events are synced back to Outlook to update the corresponding Outlook task properties. Shown below is an example of a Google calendar event with these extended Outlook task properties.

Updating these properties stored in the Google calendar event description will sync back to Outlook tasks. 

Using the above screen shot, setting "Completed: True" will cause the Outlook task to be marked as completed. Setting "Importance: High" will set the Outlook task priority to "High". Setting "Status: InProgress" will set the Outlook task status to "In Progress". The other numeric values match to their corresponding equivalents in the Outlook task.

Here are all the available values for these properties

Complete = True or False

Importance = Normal or High or Low

Status = NotStarted, InProgress, Deferred, Waiting, Completed

SOLUTION:

Setting up gSyncit to sync all Outlook contacts with Gmail's "My Contacts" group is very simple. Simply open the contact mapping and change the "Google Gmail Contact Group" setting to "System Group: My Contacts". Shown below is an example of what this configuration looks like.

SOLUTION:

This is a fairly common request and it is amazing that Google has yet to offer this option in Gmail. Outlook allows contact names to be "displayed" as last, first while they are stored as "first last". Gmail has yet to make such an option possible and such a feature seems quite logical and useful when someone is searching for contacts.

gSyncit allows for syncing Outlook contacts to Gmail so that contacts are listed in Gmail as last, first.
 

To accomplish this gSyncit uses the Outlook Contact "FileAs" value when writing Gmail contact full names. To turn on this sync option select the "Sync Options" tab for a contact mapping and check the option "Use Outlook contact 'FileAs' value for Gmail contact names. During the sync process gSyncit will use the FileAs value to populate the Gmail contact full name. When syncing back to Outlook gSyncit will convert the Gmail contact name back into to correctly formatted Outlook contact full name.
 

Below is the contact mapping option for enabling this functionality:

 

Below is the Outlook FileAs display setting that nneeds be set to "last, first" to sync Outlook contact names to Gmail contacts names as "last, first".

SOLUTION:

Calendar mappings can be configured to sync Outlook categorized events to different Google calendars and Google accounts. For example, one calendar mapping can be configured to sync "Personal" categorized events to your "personal" Google calendar and "Work" categorized events with your "work" Google calendar.
 

Additionally, many users like the concept where the Google calendar can show multiple calendars at the same time in a single view. Outlook does not support this natively but a similar view can be achieved by assigning items from different Google calendars to categories of varying colors. These categories are are then used to filter which events in an Outlook calendar will be synced with the Google calendar associated with the mapping.

As a quick, all items in an Outlook calendar with the category "Personal" can be synced with Google calendar 1. All items in the Outlook calendar with the category "Work" can be synced with Google calendar 2.

How do you do this ...

Create a calendar mapping for EACH category that you would like to sync. On EACH calendar feed select the category tab and assign each feed a unique category name either by selecting it from the drop down or manually entering in a name.

Then, select the radio button that says "Only write appointments to Google that contain any of these categories" AND check the box that says "assign these categories to entries imported from the Google calendar". This is an important step. If you don't do this you'll end up with all appointments in all calendars.

What this configuration is doing is telling gSyncit to link your Outlook and Google calendars together and to only sync items that match the specified category.

Below is a screen shot of a simple configuration that filters events in a calendar assigned to the Outlook "Personal Events" category.

Alternately, here's a link that been generously provided by WebIS on How to setup Outlook to Google Calendar with Categories

 

SOLUTION:

A product license key can be moved between computers as needed.  

To move your license to a new computer unregister a license from your current computer using the 'unregister' button found on the gSyncit settings / register panel (shown below). Once your license has been removed from the installation you can now apply your license to the new computer.

 

SOLUTION:

From the windows system tray right-click the gSyncit tray icon and select "Auto Start". This will unselect this option which disable gSyncit from loading up when a user logs in.
 

Optionally, if you are using the latest release of gSyncit you can change this setting from the gSyncit settings "Sync Options" panel

In gSyncit v2.0 You can import/export your settings by selecting the export/import buttons on the settings menu.

SOLUTION:

Syncing Google Gmail Groups with Outlook contact categories:

Configuring gSyncit sync Outlook categories with Gmail groups is very simple and takes just a few configuration steps. There are various configuration options for syncing Gmail groups and Outlook categories but the more typical and recommended setup is to use the option to automatically sync Gmail groups with Outlook categories.

Here's how to sync Outlook categories with Gmail groups automatically...

1) On the contact mapping dialog on the "Contact Mapping" tab select the "System Group: My Contacts" groups. By setting this option you are telling gSyncit to use the "My Contacts" list as your main contact list vs. the "All Contacts" list. This does two thing: first, it eliminates the "My Contacts" group from appearing in the Outlook categories and allows for your contacts to appear on most mobile devices which use this same group. 



2) On the "Gmail Groups" select the option "Automatically sync Gmail groups with Outlook categories." When this option is selected gSyncit will match existing Gmail groups with Outlook categories and create any Gmail groups to match with Outlook categories.

SOLUTION:

You can sync your outlook notes assigned to different categories with different Google document folders. This is done by creating a notes mappings for each category that linking your outlook notes folder to different Google document folder and then use the category tab on each mapping to filter items by a specific category.

For example, if you want to sync Outlook Notes assigned to the "red category" with the Google documents folder called "red folder" simply create a mapping that links your Outlook notes folder with your Google documents "red folder" AND on the category tab set the mapping to only sync items assigned to the "red category" and to assigned items to this category that are imported from Google. Repeat the above for each category/Google folder combination.

Below is an example showing how to setting up a notes mapping that only syncs Outlook notes assigned to the "Red Category".

SOLUTION:

1. Open the folder list view in Outlook by clicking on "View/Folder List". For a folder list view sample click here.

2. Highlight one of the folders (Calendar, Contacts, Tasks, or Notes) where you suspect the problem exists, and change its view to ‘By Category'. To do this click on "View/Current View/By Category".

3. Sort the records ‘By icon’. To do this, click the folded page icon in the title bar above the category heading.)

4. Click on the "+" sign next to the "Category" heading and scroll down until you find one or more items with a crossed swords icon. Click here to see a picture of a "crossed sword" icon.

5. Double-click on the item with crossed-swords and from the "Conflict Resolution" window select to keep the item with the most recent date.

6. Synchronize.

SOLUTION:

1. Check that the Google Account type is set correctly. If you are using a hosted account then set the account type to HOSTED. Otherwise, set the account type to DEFAULT.

2. Try creating a task in the Google task list and then remove the task from the task list. After this try using the gSyncit task sync.

3. Check that you have the Microsoft .Net v3.5 framework installed which is a required component for gSyncit to work properly. The Microsoft .Net Framework v3.5 SP1 can be installed from the following link ...

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en

SOLUTION:

This error occurs when the recurrence information stored with the Google event cannot be properly translated to an Outlook recurring event. 

The cause of this error often occurs as a result of events imported into the Google calendar using applications that does not properly format recurring events or the recurrence is in a format that Outlook is unable to support.

To resolve this error you need to edit or recreate the event in the Google calendar so that the recurring information is correctly set. Most often deleting and recreating the event in the Google calendar corrects this error for most users.

If errors persist then please contact support for additional assistance.

SOLUTION:

This error appears when updating an Outlook recurring event with a Google recurring event and Outlook cannot apply the Google recurring event changes to the current Outlook recurring event structure.

To resolve this issue you can recreate the Google event in your Google calendar, delete the original event, and then re-sync.   

SOLUTION:

This error indicates that the internal gSyncit sync database is corrupt. To resolve this issue delete one of the following file and then restart Outlook...

C:\Users\(current user)\AppData\Roaming\gSyncit\syncdata6.db

or

C:\Documents and Settings\(current user)\Application Data\Local Settings\gSyncit\syncdata6.db

SOLUTION:

Resolving duplicates can be a complex and frustrating process. 

If duplicates are occurring when setting up gSyncit it may make sense to simply clear out the Google destination and do a clean sync from Outlook to Google. If this path is taken it is recommended that the repair feature be used on the gSyncit settings dialog after clearing the Google destination before syncing.

Here are some common issues related to duplicates and why they may occur...

CALENDAR: When syncing calendar events if you see duplicates during the sync this may indicate one of the following...

1. gSyncit was unable to match existing items between Outlook/Google calendar and created a new calendar entry. Events are matched based on start date/time and subject. If there is no exact match then gSyncit will create a new entry.
    
2. There is a time zone mismatch between Outlook and the Google calendar which can cause a date/time mismatch when attempting to pair items between Outlook and the  Google calendar based on the event start date/time.
    
3. If the duplicate items are recurring birthday events it is possible that Outlook has auto created birthday events as part of the contact sync which has added additional items to the calendar unexpectedly. When a contact is added to Outlook or a birthday is set on an Outlook contact then Outlook will auto create a birthday event in the users calendar. This can result in two birthday events appearing  for the same event.
   
   You can work around this by un-checking the option on the contact mapping to "Sync contact birthdays and anniversaries" which will prevent Outlook from auto creating events related to these dates.

CONTACT: When syncing contacts duplicates can occur for the following reasons...

1. gSyncit was unable to match exiting items between Outlook/Gmail and created a new contact entry. Contacts are matched based on full name, company name, and primary email address. If there is no exact match then gSyncit will create a new entry.
    
2. The contact exists multiple times in the user's contact list. This issue appears more often with users that have thousands of contacts where spotting a duplicate is much harder.

SOLUTION:

The root cause of the issue is that the request contains invalid data that was rejected by Google services. This error most frequently appears during a contact sync.

When gSyncit is set to use gzip compression for faster communications with Google this will hide any additional details that may help diagnose this issue. If this error occurs it is recommended that the g-zip compression option found on the connection/general panel on the gSyncit settings dialog be unchecked. Then run the sync operation again to see the additional error details that may be helpful to diagnosing the cause of the error.

Reference to a foreign...

If you receive the error that states "Reference to a foreign group..." then open your contact mapping and reselect your Gmail Group.

Missing attribute: 'key'

If you receive an error indicating "Missing attribute: 'key' this indicates that your Gmail contact contains a user defined field that does not contain a label. To resolve this issue provide a label value for any user defined fields in your gmail contact. The Google contact service currently returns an error when attempting to update a Gmail contact that contains a user defined field with a "Label" that is not set for a user defined "Custom Value".

A Google contact defect has been filed for this issue.

Other errors ...

If the error does not contain any additional details for contact record sync failure, you can often work around this issue by simply recreating the contact record and deleting the old contact.

If you are unable to determine the cause of the issue please report the error to product support for assistance.

The 403 error can occur as a result of an attempt access Google data that you do not have access to or Google rejecting your request as a result of an authentication related failure (Google does not trust the request). A 403 error can occur for a number of other reasons but these are the most common.

CALENDAR SYNC / 403

If this error notes "User has modified too many events today. Please try again tomorrow" it indicates you've exceeded the maximum allowed updates to your Google calendar by Google. You need to wait 24 hours to clear this issue. It is recommended to sync less frequently and to sync using the day range to reduce the frequency and the amount of data being synchronized with a Google calendar.

This error can also indicate an attempt to update a read-only calendar. This can easily be corrected by setting the gSyncit calendar mapping to sync from Google to Outlook only. In the latest releases of gSyncit the option to sync from Outlook to Google for read-only mappings is automatically de-selected when configuring a new calendar mapping.

CONTACT SYNC / 403

When this error occurs related to contact entries the following items should be reviewed to resolve this error.

SOLUTION #1

Check that your gSyncit mapping Google username is your full email address (e.g. username@gmail.com) and that the Google account type is set to 'default'.

SOLUTION #2

Try reselecting the Gmail Group associated with the gSyncit contact mapping.

Additional Causes

Beyond the scope of calendar and contact events a 403 error can also appear when the user has exceeded the maximum number of requests Google allows per day or attempts to update or access a resource/item that has been deleted.

If you have exceeded the number of allowed updates then you may need to wait between 24 hours and a week for this to be reset by Google. Here's more information on Google having a max on the number of updates allowed to calendar in a given week:

http://groups.google.com/group/google-calendar-help-howto/browse_thread/thread/a0dec1bd334b3e4d/66af66d611247662?lnk=gst&q=

SOLUTION:

Starting in v2.0 the sync interval logic was updated such that the next sync is determined by the last sync and does not factor in when Outlook was started. For example, if the sync interval is every 30 minutes then the next sync will be 30 minutes after the last sync. If Outlook is closed for 24 hours then when Outlook starts up the next sync time be "past due" and, if the current time is within the allowable sync time frame, will trigger gSyncit to start the sync process. This behavior is by design.

The primary source for a mapping tells which direction (Google to Outlook or Outlook to Google) to sync first data when performing a two-way sync. This option only affects the very first sync that is performed for a mapping.

The reason this is option is important is when the first sync is performed the source will overwrite the destinations data. Selecting the primary source tells the sync process which data takes priority over the other.

For example, if you primarily update your Google calendar and it contains the most up-to-date information then when you perform your first sync you'll want your Google data to replace your Outlook data first so that Outlook has the most current information. After this initial sync the primary source selection no longer affects the sync process.

Solution:

Unable to Parse Stream

This issue happens when the Google client libraries used by gSyncit is unable to parse the response from Google's server. To try to address this error check the gSyncit connection settings and verify gSyncit is configured to work with your network/proxy configuration. If you are not using a proxy server then try turning off the automatic proxy detection settings.

You may also need to review your LAN settings from the Windows Control Panel by opening "Internet Options", select the "Connections" tab and click the "LAN settings" button. For most typically configurations nothing should be selected.

 

(417) Expectation Failed

This issue is likely related to a local networking issue where an intermediary network component like a proxy server is not following the proper protocol when returning a response back to gSyncit. gSyncit will make a request and the response may include a 100-Continue header. The intermediary server detects this header and fails to return ALL the data contained within the response. This causes only a partial response to be returned to the caller (in this case gSyncit) triggering the "unable to parse stream" error.

To correct this open the gSyncit settings dialog and select the connection or general panel. UNCHECK the option "Expect 100-Continue responses for requests."

Squid Proxy Server at the 417 error.

If using the squid proxy server you can work around this issue by updating the squid.conf file and adding "ignore_100_requests on" or "ignore_expect_100 on" to this file depending on the version of squid proxy used.

Solution:

Check the Gmail contact group you are viewing in Gmail and syncing with using gSyncit. gSyncit, by default, will sync with the Gmail "All Contacts" list which means that not all contacts will be in the "My Contacts" group. Many third party mobile sync applications sync with the "My Contacts" Gmail group so it may be necessary to set the main Gmail group on the gSyncit contact mapping to "My Contacts" instead of "All Contacts".
 

If you'd like your Outlook contacts to sync to the "My Contacts" group by default and enable mobile sync products to see your Gmail contacts then simple change the "Google Gmail Contact Group" on the gSyncit contact mapping to "System Group: My Contacts" as shown below.

Solution:

It's difficult to say what the exact cause of this issue is but it's recommended that the Outlook scanpst.exe utility be used to repair the local outlook .pst file. In many cases this resolves these types of issues.

You can locate scanpst.exe by searching your 'C:\Program Files' directory for "scanpst.exe"

Solution:

This error can happens for a number of reasons but typically occurs when their is a communications failure with an exchange server. Since the error is occurring outside the scope of gSyncit and typically occurs when attempting to read information from an Outlook folder the suggested resolution to this issue is to retry the sync.

Solution:

If you are using a version older than v1.15.10 then this issue is caused by an invalid time zone setting on the gSyncit settings dialog. When the time zone is not configured properly then events will appear as all day events in the Google calendar.
 

Starting with v1.15.10 and higher time zone information used to create recurring events in the Google calendar is taken directly from the Google calendar settings. Below is an example of what this configuration looks like. If this information is not configured properly then this can caused events in the Google calendar to appear with incorrect times.

Solution:

When syncing contacts gSyncit attempts to resolve/match contacts between the two lists to prevent duplicate events. The logic is very simple. When a contact is inserted into either Outlook or Gmail then gSyncit will do search for a similar contact by full name/company name and email address.
 

This matching logic is also a reason why the sync process is slightly slower than other sync applications. This matching logic is applied when syncing a new entry so typically after the initial sync the sync process runs much faster. 

When syncing from Gmail to Outlook duplicate items can appear in the Outlook contact list if the above matching logic fails. One reason the matching logic can fail is if the Gmail contact full name is stored as first last and the Outlook contact full name is stored as last, first. In some instances gSyncit will not be able to properly match these entries causing a duplicate item to appear in Outlook. Another case would be where both the Gmail and the Outlook contact information matches up except either the Gmail or Outlook contact does not contain an email address or matching/different company name.

When syncing from Outlook to Gmail the Gmail contact list supports storing a single email address once within the entire Gmail contact list while Outlook does not have such a limitation. This can cause issues where two or more Outlook contacts in outlook with the same email address/full name can end up being mapped to the same Gmail contact. When this happens the total number of contacts in Outlook and Gmail will be different since gSyncit ends up resolving the duplicate Outlook contacts to the same Gmail contact.

Solution:

Entries marked as private will appear with no appointment details and the subject will appear as "(no subject)".

Solution:

Disable the 'Assist Outlook exit/shutdown process to prevent it from running in the background' found on the General Settings panel on the gSyncit settings dialog.
 

 

Solution:

"Cannot access the calendar you requested" is a Google calendar service error that occurs when the calendars service hosted on Google's servers cannot access the specified calendar. This is an internal and intermittent Google calendar service issue and the way to resolve this is to retry your request.

This this issue happens frequently consider setting the automatic sync option to sync less frequently (1 time per hour) or increase the Google retry count to 5 on the gSyncit settings / general panel.

Solution:

The error "... does not have read privileges on the calendar owned by ... " occurs when attempting to sync or access a Google calendar where the current Google account associated with the gSyncit calendar mapping does not have read access to the Google calendar.

To correct this try reselecting the Google calendar associated with your gSyncit calendar mapping.

Solution:

NEW GOOGLE ACCOUNT:

Go to www.google.com/calendar and log into your Google account and confirm that your Google calendar is configured and all required Google calendar setup steps have been completed when creating a new Google calendar account.  

EXISTING ACCOUNT:

This issue is a bug with the Google Calendar. The only way to correct this is to delete and recreate the Google calendar that is having this issue. Then on the gSyncit calendar mapping that is experiencing this error re-select the Google calendar and use the repair tab to reset the sync history for this mapping. Save your settings and re-sync your calendar events.

Solution:

When connection to Google servers there are two accounts types that can be associated with a Google username: GOOGLE and HOSTED. The account type tells gSyncit how you want you account to be viewed when logging into Google.

In general if you are using a stndard gmail.com account then the account type should be set to DEFAULT. If you are using a Google Apps for Domains account then the account type should be HOSTED. There is little reason to use the GOOGLE account type.

Solution:

note: This information applies to syncing with the Google task lists only.

To configure the task sync process to sync Outlook categorized tasks with different Google task lists you need to start by creating a Google task list for each corresponding Outlook category that you want to sync. Then you need to create a gSyncit task mapping for EACH Outlook Category/Google Task Group pair. On each of these mappings you configure them to sync your Outlook task list with a specific Google task list. Then on the categories tab you select the category you want to use to sync Outlook tasks with the selected Google task list using the option to only sync items assigned to the specified category.

For example, if the Outlook task list contained a category called "Work Tasks" and there was a Google task list called "Work Tasks" then to sync this category with the Google task list a task mapping would need to be created that has the Google task list "Work Tasks" selected and on the category there the option to only sync items assigned to the "Work Tasks" category is selected.
 

Solution:

This error indicates that the Gmail contact contains a user defined field that overlaps and/or conflicts with a standard field name already used by an Outlook contact field. For example, the field name "Account" is an internally used Outlook field.
 

Solution:

The error "Missing Outlook ... folder setting for ... mapping" indicates that one of your gSyncit sync mappings is missing or has an invalid Outlook folder selection. Edit the appropriate sync mapping and reselect your Outlook folder used for the sync mapping.

Solution:

The error "Font ‘Arial’ does not support style ‘Regular’" indicates that the standard Windows 'Arial' font is missing from the local system. To correct this issue you need to repair your location Windows installation or restore this font to the Windows installed fonts list.

Solution:

The error "The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))" indicates an internal Outlook error. This error might indicate an issue with the Outlook .pst file or an issue with the Outlook installation.

To resolve this issue try repairing your Outlook installation or repairing your Outlook .pst file using the "scanpst" utility found in the Microsoft Office program files directory.

Solution:

The error "Account disabled" indicates that the specified Google account has be disabled. You need to contact Google to resolve this account related issue.

Solution:

After installing gSyncit if the gSyncit Outlook add-in does not appear on the Outlook add-ins list as inactive or disabled and does not appear on the Outlook toolbar/ribbon then this may indicate a registry permission issue encountered during the installation of gSyncit.

When installing gSyncit the gSyncit Outlook add-in is installed by writing several entries to the windows registry. If there are any permissions issues during the installation these entries are not written and the gSyncit add-in will not appear in Outlook.

At the windows command line (run the cmd.exe command in Windows) go to the gSyncit program files directory (C:\Program Files\Fieldston Software\gSyncit\) and run "regsvr32 gsyncit.addinshim.dll". If this returns an error code like 0x8007005 you have a registry permissions issue which is preventing you from adding entries to the windows registry.

To correct this issue we direct you to a utility from tweaking.com to correct registry permissions issues.

http://www.tweaking.com/content/page/reset_registry_permissions.html

IMPORTANT: This solution involves changes to your Windows registry to correct a permissions issue with your baseWindows installation. The steps are provided as-is and performed at your own risk. You can optionally choose to contact Microsoft Support for assistance correcting permissions issues with your Windows registry.